cover
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Zeithaml, ValarieA.A Parasuraman Leonard L Berry

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d

Edition
-
ISBN/ISSN
-
Collation
219 hlm ; 24 cm
Series Title
-
Call Number
658.812 Zei-d
cover
Services Marketing: Integrating Customer Focus Across The Firm
Valarie A Zeithaml

Edition
-
ISBN/ISSN
007-124496-4
Collation
xii; 708 hal; 26 cm
Series Title
-
Call Number
658.8 Zei s

Edition
-
ISBN/ISSN
007-124496-4
Collation
xii; 708 hal; 26 cm
Series Title
-
Call Number
658.8 Zei s

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